ODYS X410001 Datasheet download pdf (Page 38)

ODYS MC-A5

Warranty conditions EN

The following conditions comprise the requirements and scope of our warranty conditions and do

not affect our legal and contractual warranty obligations.

We offer a warranty on our products in accordance with the following conditions:

1. We will remedy free of charge any product damage or defect that is proven to be based on a

manufacturing fault, provided the end user reports this immediately upon noticing it and within a

period of 24 months following the date of purchase.

The warranty does not cover batteries and other parts, which are considered consumables, parts

that break easily such as glass or plastic or defects based on normal wear and tear. There is no

warranty obligation in the event of marginal differences compared to the target appearance and

workmanship provided these have a negligible effect on the product's fitness for use, in the event

of damage caused by chemical or electrochemical effects, by water or generally from abnormal

conditions.

2. The warranty will be performed in such a way that we shall decide whether to repair the defective

parts or to replace them with working parts free of charge. AXDIA reserves the right to exchange

the product for a replacement product of equal value if the product that is sent in cannot be

repaired within a reasonable time or at reasonable cost. The product can also be exchanged for a

different model of the same value. Requests cannot be made for repairs to be carried out on site.

Parts that have been replaced or exchanged become our property.

3. The warranty claim does not apply if repairs or other work is carried out by unauthorized persons

or if our products are equipped with additional parts or accessories that are not approved for our

products.

4. Warranties that have been activated do not cause the warranty period to be extended, nor do

they trigger a new warranty period. The warranty period for any replacement parts installed ends

with the warranty period for the entire product.

5. Any other or further claims are excluded, especially those for replacement due to damage caused

outside of the product, provided there is no obligatory legal liability. We therefore accept no

liability for accidental, indirect or other consequential damage of any kind, which leads to usage

restrictions, data loss, loss of earnings or interruption to business.

Asserting a warranty claim

1. To make use of the warranty service, you must contact the AXDIA Service Center by e-mail, fax

or phone (see below for contact details). You can also use the service form on our website or on

the back of the warranty conditions.

2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined that a

warranty claim exists, you will be given an RMA number (Return Material Authorization) and you

will be asked to send the product to AXDIA.

IMPORTANT: AXDIA will only accept parcels that have an RMA number.

Please observe the following when sending the product:

1. Send the product suitably packaged with carriage and insurance paid. Do not enclose any

accessories with the products (no cables, CD's, memory cards, manuals, etc.), unless the AXDIA

Service Centre specifies otherwise.

2. Mark the RMA number on the outside of the package in such a way that it is visible and clearly

legible.

3. You must enclose a copy of the sales slip as proof of purchase.

4. Once AXDIA has received the product, it will meet its warranty obligations in accordance with the

warranty conditions and will return the product to the sender with carriage and insurance paid.

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ODYS X410001 Datasheet Page 38

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